Friday, December 21, 2012
How do you defeat the "Not my job, Man!" mindset?
Employee mindsets can be an organization and company culture problem. Oh, you say: “there’s always some bad apples!” Well, maybe that’s true. If you practice the concept of management by walking around (MBWA); you might find that the problem is bigger than a few bad apples.
The solution to the problem starts at the top and drives itself all the way to the lowest rung on the management and supervision totem pole (organizational chart). If top management does not outwardly hold to the principle of it’s everybody’s job, nobody will. The practice has to be an integral part of the fiber that holds the organization together. If the practice is not everybody’s job; it just maybe nobody’s job!
Everybody has to be responsible to everyone else in the organization and open communications should be part of your answer. This is not to say that the CEO’s door has to be constantly swinging. It has to start there; but real results are experienced through empowerment and action at the lowest level of supervision—the guy on the shop floor that is tightly involved with the real problems. He//she is the best source and consistently the best answer. Spend time training, reviewing evaluating and empowering—you will not be disappointed.